Public Service Workshops Program (PSWP) Offerings
Capital Region Mid/Lower Hudson Region Central Region
New York City Region Long Island Region
Northern Region Western Region
Capital Region Top of Page
XML for Website Management
This two-day, hands-on workshop will provide a strong understanding of XML and how to apply it in your web environment. Day One will focus on the basics needed to understand and apply XML using examples and exercises based on proven research and real world applications. Day Two will expand on these examples to develop skills in applying XML to specific web issues such as managing content and multiple output formats. Participants will be given exercises to do in the workplace, and will return in one week for Day Two with questions and issues around adapting XML in their unique work environment. A flash drive with all sample files and a training guide will be provided as part of this workshop. Familiarity with web development, HTML/XHTML, and the use of Cascading Style Sheets (CSS), as well as basic programming or scripting knowledge is required.
Dates/Time: 1/6/2010 & 1/20/2010; 8:30 AM - 5:00 PM
Registration Deadline: 12/30/2009
Location: MicroKnowledge, Latham, NY
Interactive Presentations Using Technology
This workshop covers the use of new technology including interactive graphics, sounds, and videos to make presentations more interesting and easier to prepare. The workshop reviews the use of interactive technologies to enhance, and move beyond the PowerPoint slideshow to create a dynamic learning environment for presentations. Various types of hardware that could be utilized for these purposes will be discussed at the conclusion of this workshop.
Date/Time: 1/20/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/13/2010
Location: University at Albany, Albany, NY
NYS Budget Process
This two-day workshop provides an overview of the New York State
budget process focusing on the primary forces at play in developing,
negotiating, and adopting the budget. Budget documents, recent
reform proposals, and other fiscal information will be reviewed so that
participants will gain a better understanding of the budget and the
Dates/Time: 1/27/2010 & 2/10/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/20/2010
Location: University at Albany, Albany, NY
Public Sector Budget Development
This workshop provides an overview of analytical techniques and tools
to consider when developing a public sector budget, which include
cost benefit analysis, revenue forecasting, and outcome-oriented
budgeting techniques.
Date/Time: 2/4/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/28/2010
Location: University at Albany, Albany, NY
Understanding Local Governments
This workshop provides an entry-level overview of the structure, powers, and functioning of local governments and their interaction with the state. Topics include the constitutional nature of local governments, incorporation and annexation. Participants will also review the importance of regional planning and the powers of local government.
Dates/Time: 2/10/2010; 9:00 AM – 4:00 PM;
Registration Deadline: 2/3/2010
Location: University at Albany, Albany, NY
Collaborating with Local Governments
This workshop provides an entry-level overview of the different forms of
interaction with local governments, such as service delivery networks,
program development collaboration, and inter-municipal cooperation, as
well as local government roles and constraints. The skills and tools needed
to function effectively with local government partners will also be
introduced. The workshop is provided as a case-based offering using
NYS intergovernmental cases. Prerequisite: Completion of the PSWP
workshop “Understanding Local Governments” or a solid understanding of
the structure, powers, and functioning of local governments.
Prerequisite: Completion of the PSWP workshop “Understanding Local
Governments” or a solid understanding of the structure, powers, and
functioning of local governments.
Date/Time: 2/18/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/11/2010
Location: University at Albany, Albany, NY
Conflict Resolution
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict, differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Dates/Time: 2/19/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/12/2010
Location: Albany Law School, Albany, NY
Data Analysis
This two-day workshop develops skills for visualizing and analyzing data. Topics include descriptive statistics, histograms, cross tabulations and pivot tables, correlation and regression, and confidence intervals. Use of graphs to explore patterns and relationships in the data is emphasized. Data sets are provided for practice in building statistical analysis skills. The workshop uses Microsoft Excel 2007 as a tool for learning about data analysis and is held in a digital classroom where each participant has a computer for doing the exercises. Students should bring a USB (flash) drive to class to store the files that they will be using. Prerequisite: Familiarity with Excel, including knowing how to enter simple formulas and use built-in functions. An introductory statistics course is recommended.
Dates/Time: 2/26/2010 & 3/5/2010; 9 AM – 4 PM
Registration Deadline: 2/19/2010
Location: College of Saint Rose, Albany, NY
Investigative Interviewing: Advanced
This workshop examines advanced topics in investigative interviewing. Participants will practice interviewing techniques for different purposes and in different settings. Topics include understanding the interviewer’s ethical responsibilities, detecting deception, and writing effective interview reports. Issues that arise with specific interviewees such as the elderly and children will be discussed. This workshop is intended for examiners, investigators, inspectors, auditors, attorneys, and other employees who interview external subjects. Prerequisite: Prior completion of the PSWP workshop “Investigative Interviewing” or a solid understanding of investigative interviewing concepts and techniques is recommended for all workshop participants.
Dates/Time: 2/26/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/19/2010
Location: Albany Law School, Albany, NY
Structured Query Language (SQL) Basics
This workshop will cover the basics of SQL to effectively transform
information contained in databases into information that is usable by
web site visitors. Lectures and exercises will focus on extracting and
manipulating information from databases through SQL. The workshop
assumes that users have a basic familiarity with web and web
application development, and a basic understanding of relational
database concepts.
Date/Time: 3/4/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/12/2010
Location: MicroKnowledge, Inc., Latham, NY
Structured Query Language (SQL) Advanced
This workshop goes beyond the basics of SQL to modify the
information contained in databases based on user input from
interactive web sites. Lectures and exercises will focus on extracting
and manipulating information from databases through SQL. The
workshop assumes that users have a basic familiarity with web and
web application development, and a basic understanding of relational
database concepts.
Date/Time: 3/11/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/26/2010
Location: MicroKnowledge, Inc., Latham, NY
Mid/Lower Hudson Region Top of Page
Professional Presentation Skills
This workshop is designed for individuals who speak at or moderate
meetings, deliver presentations, or participate in panel discussions.
Participants will explore the guidelines for crafting and making effective
presentations, the importance and role of the speaker, and how to
manage nervousness associated with speaking in public. Topics
include the organization and development of a presentation, an
analysis of voice and diction skills, audience interaction, awareness of
body language, effective listening, use of visual aids, and the role of
humor.
Date/Time: 1/13/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/6/2010
Location: Pace University, White Plains, NY
Professional Writing: Composition
This workshop provides an overview of essential writing skills that
include developing and organizing ideas, choosing a focus for writing,
and using appropriate language for the audience. Participants will
focus on writing skills within the context of the larger writing process,
approaching a writing task from pre-writing through revisions. Writing
tone, style, and technique will also be addressed.
Date/Time: 1/20/2010; 9:00 AM- 4:00 PM
Registration Deadline: 1/13/2010
Location: Pace University, White Plains, NY
Professional Writing: Reports
This workshop focuses on the role of business reports, how to structure and organize a report, and the purpose and design of status and progress reports. Participants will learn the proper construction and utilization of business charts, graphs, tables, and graphics.
Date/Time: 2/3/2010; 9:00 AM- 4:00 PM
Registration Deadline: 1/27/2010
Location: Pace University, White Plains, NY
Central Region Top of Page
Conflict Resolution
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict, differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 1/14/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/7/2010
Location: Binghamton University, Binghamton, NY
Professional Writing: Composition
This workshop provides an overview of essential writing skills that include developing and organizing ideas, choosing a focus for writing, and using appropriate language for the audience. Participants will focus on writing skills within the context of the larger writing process, approaching a writing task from pre-writing through revisions. Writing tone, style, and technique will also be addressed.
Date/Time: 1/28/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/21/2010
Location: Binghamton University, Binghamton, NY
Professional Writing: Reports
This workshop focuses on the role of business reports, how to structure and organize a report, and the purpose and design of status and progress reports. Participants will learn the proper construction and utilization of business charts, graphs, tables, and graphics.
Dates/Time: 2/18/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/11/2010
Location: Binghamton University, Binghamton, NY
New York City Region Top of Page
Data Analysis
This two-day workshop develops skills for visualizing and analyzing data. Topics include descriptive statistics, histograms, cross tabulations and pivot tables, correlation and regression, and confidence intervals. Use of graphs to explore patterns and relationships in the data is emphasized. Data sets are provided for practice in building statistical analysis skills. The workshop uses Microsoft Excel 2007 as a tool for learning about data analysis and is held in a digital classroom where each participant has a computer for doing the exercises. Students should bring a USB (flash) drive to class to store the files that they will be using. Prerequisite: Familiarity with Excel, including knowing how to enter simple formulas and use built-in functions. An introductory statistics course is recommended.
Dates/Time: 1/21/2010 & 1/22/2010; 9:00 AM – 4:00 PM
Registration Deadline: 1/14/2010
Location: Pace University, New York, NY
Communication Skills for Non-Native English Speakers
This two-day workshop is designed to help non–native English speakers master techniques for adjusting accent and non-verbal cues particular to an ethnic background. It explores the fundamentals of presentation skills and delivery techniques, and through exercises and practice sessions, participants learn how to manage the fear of public speaking and how best to present a message.
Dates/Time: 1/22/2010 & 2/5/2010; 9:00 AM – 4:00 PM
Registration Deadline: 1/15/2010
Location: Long Island University, Brooklyn Campus, Brooklyn, NY
Conflict Resolution
In this interactive workshop, participants have an opportunity to mprove their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict, differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 1/26/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/19/2010
Location: Pace University, New York, NY
Structured Query Language (SQL) Basics
This workshop will cover the basics of SQL to effectively transform information contained in databases into information that is usable by web site visitors. Lectures and exercises will focus on extracting and manipulating information from databases through SQL. The workshop assumes that users have a basic familiarity with web and web application development, and a basic understanding of relational database concepts.
Date/Time: 1/26/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/19/2010
Location: Office of Temporary and Disability Assistance, New York, NY
Professional Writing: Reports
This workshop focuses on the role of business reports, how to
structure and organize a report, and the purpose and design of status
and progress reports. Participants will learn the proper construction
and utilization of business charts, graphs, tables, and graphics.
Date/Time: 1/27/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/20/2010
Location: Pace University, New York, NY
Math Refresher
This workshop provides a review of applied mathematics and
measurement. Participants will add, subtract, multiply and divide with
whole numbers, fractions, decimals, and percents. The workshop will
also include calculating averages, ratios, proportions and rates, along
with converting decimals to fractions and fractions to percents.
Participants will have an opportunity to solve common workplace
problems using appropriate mathematical formulas and techniques.
Date/Time: 2/4/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/28/2010
Location: Pace University, New York, NY
Structured Query Language (SQL) Advanced
This workshop goes beyond the basics of SQL to modify the information contained in databases based on user input from interactive web sites. Lectures and exercises will focus on extracting and manipulating information from databases through SQL. The workshop assumes that users have a basic familiarity with web and web application development, and a basic understanding of relational database concepts.
Dates/Time: 2/9/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/2/2010
Location: OTDA Training Center, New York, NY
Communication Skills for Inspectors and Investigators
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for inspectors and investigators for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict,
differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 2/10/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/3/2010
Location: Pace University, New York, NY
Technical Writing for IT Professionals
This workshop provides systems analysts, programmers, network
professionals, and project managers with skills to communicate clearly to
non-technical readers. Participants will learn how to simply present
complex technical information.
Date/Time: 2/16/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/9/2010
Location: Pace University, New York, NY
Communication Skills for Non-Native English Speakers
This two-day workshop is designed to help non–native English speakers master techniques for adjusting accent and non-verbal cues particular to an ethnic background. It explores the fundamentals of presentation skills and delivery techniques, and through exercises and practice sessions, participants learn how to manage the fear of public speaking and how best to present a message.
Dates/Time: 2/19/2010 & 3/5/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/12/2010
Location: Long Island University, New York NY
Root Cause Analysis
This workshop provides an in-depth look at Root Cause Analysis. It provides a comprehensive review of the analytical and investigative processes used to determine causative factors, and the development and application of interventions/approaches that will eliminate and/or manage the factors necessary to prevent occurrences and reoccurrences. To facilitate system implementation, participants will have the opportunity to discuss issues of concern, and practice the components of the Root Cause Analysis process and promote problem resolution.
Date/Time: 3/19/2010; 9:00 AM – 4:00 PM
Registration Deadline: 3/12/2010
Location: OTDA Training Center, New York NY
Long Island Region Top of Page
Professional Writing: Mechanics
This workshop provides participants with a review of the mechanics of writing including word choice and sentence structure. The workshop includes a review of the parts of speech, phrases and clauses, and the use of modifiers. Participants will also review the rules of punctuation.
Date/Time:1/5/2010; 9:00 AM - 4:00 PM
Registration Deadline: 12/29/2009
Location: Stony Brook University, Stony Brook, NY
Professional Writing: Composition
This workshop provides an overview of essential writing skills that include developing and organizing ideas, choosing a focus for writing, and using appropriate language for the audience. Participants will focus on writing skills within the context of the larger writing process, approaching a writing task from pre-writing through revisions. Writing tone, style, and technique will also be addressed.
Date/Time:1/13/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/6/2010
Location: Stony Brook University, Stony Brook, NY
Professional Presentation Skills
This workshop is designed for individuals who speak at or moderate
meetings, deliver presentations, or participate in panel discussions.
Participants will explore the guidelines for crafting and making effective
presentations, the importance and role of the speaker, and how to
manage nervousness associated with speaking in public. Topics
include the organization and development of a presentation, an
analysis of voice and diction skills, audience interaction, awareness of
body language, effective listening, use of visual aids, and the role of
humor.
Date/Time: 1/28/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/21/2010
Location: Suffolk County Community College, Michael J. Grant Campus, Brentwood, NY
Northern Region Top of Page
Professional Presentation Skills
This workshop is designed for individuals who speak at or moderate meetings, deliver presentations, or participate in panel discussions. Participants will explore the guidelines for crafting and making effective presentations, the importance and role of the speaker, and how to manage nervousness associated with speaking in public. Topics include the organization and development of a presentation, an analysis of voice and diction skills, audience interaction, awareness of body language, effective listening, use of visual aids, and the role of humor.
Date/Time:1/19/2010; 9:00 AM - 4:00 PM
Registration Deadline: 1/12/2010
Location: SUNY Plattsburgh, Plattsburgh, NY
Professional Writing: Composition
This workshop provides an overview of essential writing skills that
include developing and organizing ideas, choosing a focus for writing,
and using appropriate language for the audience. Participants will
focus on writing skills within the context of the larger writing process,
approaching a writing task from pre-writing through revisions. Writing
tone, style, and technique will also be addressed.
Date/Time: 2/22/2010; 9:00 AM- 4:00 PM
Registration Deadline: 2/15/2010
Location: Adirondack Community College, Queensbury, NY
Western Region Top of Page
Communication Skills for Non-Native English Speakers
This two-day workshop is designed to help non–native English speakers master techniques for adjusting accent and non-verbal cues particular to an ethnic background. It explores the fundamentals of presentation skills and delivery techniques, and through exercises and practice sessions, participants learn how to manage the fear of public speaking and how best to present a message.
Dates/Time: 1/29/2010 & 2/10/2010; 9:00 AM – 4:00 PM
Registration Deadline: 1/22/2010
Location: Canisius College, Amherst, NY
Professional Writing: Composition
This workshop provides an overview of essential writing skills that include developing and organizing ideas, choosing a focus for writing, and using appropriate language for the audience. Participants will focus on writing skills within the context of the larger writing process, approaching a writing task from pre-writing through revisions. Writing tone, style, and technique will also be addressed.
Dates/Time: 2/16/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/9/2010
Location: Canisius College, Amherst, NY
Communication Skills for Inspectors and Investigators
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for inspectors and investigators for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict,
differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 2/23/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/16/2010
Location: Canisius College, Amherst, NY