Public Service Workshops Program (PSWP) Offerings
Capital Region Mid/Lower Hudson Region Central Region
New York City Region Long Island Region
Northern Region Western Region
Capital Region Top of Page
Collaborating with Local Governments
This workshop provides an entry-level overview of the different forms of
interaction with local governments, such as service delivery networks,
program development collaboration, and inter-municipal cooperation, as
well as local government roles and constraints. The skills and tools needed
to function effectively with local government partners will also be
introduced. The workshop is provided as a case-based offering using
NYS intergovernmental cases. Prerequisite: Completion of the PSWP
workshop “Understanding Local Governments” or a solid understanding of
the structure, powers, and functioning of local governments.
Prerequisite: Completion of the PSWP workshop “Understanding Local
Governments” or a solid understanding of the structure, powers, and
functioning of local governments.
Date/Time: 2/18/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/11/2010
Location: University at Albany, Albany, NY
Conflict Resolution
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict, differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 2/19/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/12/2010
Location: Albany Law School, Albany, NY
Managing Public Meetings for SEMO & OHS
This workshop is designed for professionals who represent their agencies at public meetings. Participants will explore tools and techniques for planning the presentation, keeping the meeting on target, and diffusing troublesome situations so that the meeting becomes a "win-win" encounter.
Note: This workshop was originally scheduled for SEMO & OHS only, but has since been opened up to all agencies.
Date/Time: 2/19/10; 9:00 AM - 4:00 PM
Registration Deadline: 2/12/2010
Location: NYS Emergency Management Office, Albany NY
Public Sector Budget Development
This workshop provides an overview of analytical techniques and tools
to consider when developing a public sector budget, which include
cost benefit analysis, revenue forecasting, and outcome-oriented
budgeting techniques.
Date/Time: 2/24/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/17/2010
Location: University at Albany, Albany, NY
Data Analysis
This two-day workshop develops skills for visualizing and analyzing data. Topics include descriptive statistics, histograms, cross tabulations and pivot tables, correlation and regression, and confidence intervals. Use of graphs to explore patterns and relationships in the data is emphasized. Data sets are provided for practice in building statistical analysis skills. The workshop uses Microsoft Excel 2007 as a tool for learning about data analysis and is held in a digital classroom where each participant has a computer for doing the exercises. Students should bring a USB (flash) drive to class to store the files that they will be using. Prerequisite: Familiarity with Excel, including knowing how to enter simple formulas and use built-in functions. An introductory statistics course is recommended.
Dates/Time: 2/26/2010 & 3/5/2010; 9 AM – 4 PMRegistration Deadline: 2/19/2010
Location: College of Saint Rose, Albany, NY
Investigative Interviewing: Advanced
This workshop examines advanced topics in investigative interviewing. Participants will practice interviewing techniques for different purposes and in different settings. Topics include understanding the interviewer’s ethical responsibilities, detecting deception, and writing effective interview reports. Issues that arise with specific interviewees such as the elderly and children will be discussed. This workshop is intended for examiners, investigators, inspectors, auditors, attorneys, and other employees who interview external subjects. Prerequisite: Prior completion of the PSWP workshop “Investigative Interviewing” or a solid understanding of investigative interviewing concepts and techniques is recommended for all workshop participants.
Date/Time: 2/26/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/19/2010
Location: Albany Law School, Albany, NY
Structured Query Language (SQL) Basics
This workshop will cover the basics of SQL to effectively transform
information contained in databases into information that is usable by
web site visitors. Lectures and exercises will focus on extracting and
manipulating information from databases through SQL. The workshop
assumes that users have a basic familiarity with web and web
application development, and a basic understanding of relational
database concepts.
Date/Time: 3/4/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/25/2010
Location: MicroKnowledge, Inc., Latham, NY
Structured Query Language (SQL) Advanced
This workshop goes beyond the basics of SQL to modify the
information contained in databases based on user input from
interactive web sites. Lectures and exercises will focus on extracting
and manipulating information from databases through SQL. The
workshop assumes that users have a basic familiarity with web and
web application development, and a basic understanding of relational
database concepts.
Date/Time: 3/11/2010; 9:00 AM - 4:00 PM
Registration Deadline: 3/4/2010
Location: MicroKnowledge, Inc., Latham, NY
Communication Skills for Inspectors and Investigators
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for inspectors and investigators for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict, differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 3/12/10; 9:00 AM - 4:00 PM
Registration Deadline: 3/5/2010
Location: College of Saint Rose, Albany, NY
Grant Writing
This workshop reviews the fundamentals of successful grant development in the public sector setting. It includes: searching for funding sources; analyzing program announcements; designing strategies; constructing scope of work narratives; drafting applicant qualifications; incorporating background information; and establishing need.
Date/Time: 3/19/10; 9:00 AM - 4:00 PM
Registration Deadline: 3/12/2010
Location: University at Albany, Albany NY
Root Cause Analysis
This workshop provides an in-depth look at Root Cause Analysis. It provides a comprehensive review of the analytical and investigative processes used to determine causative factors, and the development and application of interventions/approaches that will eliminate and/or manage the factors necessary to prevent occurrences and reoccurrences. To facilitate system implementation, participants will have the opportunity to discuss issues of concern, and practice the components of the Root Cause Analysis process and promote problem resolution.
Dates/Time: 4/5/10; 9:00 AM - 4:00 PM
Registration Deadline: 3/29/2010
Location: University at Albany, Albany NY
Mid/Lower Hudson Region Top of Page
Central Region Top of Page
Professional Writing: Reports
This workshop focuses on the role of business reports, how to structure and organize a report, and the purpose and design of status and progress reports. Participants will learn the proper construction and utilization of business charts, graphs, tables, and graphics.
Date/Time: 2/18/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/11/2010
Location: Binghamton University, Binghamton, NY
Professional Presentation Skills
This workshop is designed for individuals who speak at or moderate
meetings, deliver presentations, or participate in panel discussions.
Participants will explore the guidelines for crafting and making effective
presentations, the importance and role of the speaker, and how to
manage nervousness associated with speaking in public. Topics
include the organization and development of a presentation, an
analysis of voice and diction skills, audience interaction, awareness of
body language, effective listening, use of visual aids, and the role of
humor.
Date/Time: 3/3/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/24/2010
Location: SUNY Center for Professional Development, East Syracuse, NY
New York City Region Top of Page
Technical Writing for IT Professionals
This workshop provides systems analysts, programmers, network
professionals, and project managers with skills to communicate clearly to
non-technical readers. Participants will learn how to simply present
complex technical information.
Date/Time: 2/16/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/9/2010
Location: Pace University, New York, NY
Communication Skills for Non-Native English Speakers
This two-day workshop is designed to help non–native English speakers master techniques for adjusting accent and non-verbal cues particular to an ethnic background. It explores the fundamentals of presentation skills and delivery techniques, and through exercises and practice sessions, participants learn how to manage the fear of public speaking and how best to present a message.
Dates/Time: 2/19/2010 & 3/5/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/12/2010
Location: Long Island University, New York NY
Grant Writing
This workshop reviews the fundamentals of successful grant development in the public sector setting. It includes: searching for funding sources; analyzing program announcements; designing strategies; constructing scope of work narratives; drafting applicant qualifications; incorporating background information; and establishing need.
Date/Time: 3/2/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/23/2010
Location: Pace University, New York, NY
Data Analysis
This two-day workshop develops skills for visualizing and analyzing data. Topics include descriptive statistics, histograms, cross tabulations and pivot tables, correlation and regression, and confidence intervals. Use of graphs to explore patterns and relationships in the data is emphasized. Data sets are provided for practice in building statistical analysis skills. The workshop uses Microsoft Excel 2007 as a tool for learning about data analysis and is held in a digital classroom where each participant has a computer for doing the exercises.
Note: Students should bring a USB (flash) drive to class to store the files that they will be using.
Prerequisite: Familiarity with Excel, including knowing how to enter simple formulas and use built-in functions. An introductory statistics course is recommended.
Dates/Time: 3/10/2010 & 3/11/2010; 9:00 AM – 4:00 PM
Registration Deadline: 3/3/2010
Location: Pace University, New York, NY
Root Cause Analysis
This workshop provides an in-depth look at Root Cause Analysis. It provides a comprehensive review of the analytical and investigative processes used to determine causative factors, and the development and application of interventions/approaches that will eliminate and/or manage the factors necessary to prevent occurrences and reoccurrences. To facilitate system implementation, participants will have the opportunity to discuss issues of concern, and practice the components of the Root Cause Analysis process and promote problem resolution.
Date/Time: 3/19/2010; 9:00 AM – 4:00 PM
Registration Deadline: 3/12/2010
Location: OTDA Training Center, New York NY
Investigative Interviewing: Advanced
This workshop examines advanced topics in investigative interviewing. Participants will practice interviewing techniques for different purposes and in different settings. Topics include understanding the interviewer’s ethical responsibilities, detecting deception, and writing effective interview reports. Issues that arise with specific interviewees such as the elderly and children will be discussed. This workshop is intended for examiners, investigators, inspectors, auditors, attorneys, and other employees who interview external subjects. Prerequisite: Prior completion of the PSWP workshop “Investigative Interviewing” or a solid understanding of investigative interviewing concepts and techniques is recommended for all workshop participants.
Date/Time: 3/26/2010; 9:00 AM – 4:00 PM
Registration Deadline: 3/19/2010
Location: John Jay College of Criminal Justice, Albany, NY
Long Island Region Top of Page
Professional Writing: Reports
This workshop focuses on the role of business reports, how to
structure and organize a report, and the purpose and design of status
and progress reports. Participants will learn the proper construction
and utilization of business charts, graphs, tables, and graphics.
Date/Time: 3/18/2010; 9:00 AM - 4:00 PM
Registration Deadline: 3/11/2010
Location: Suffolk County Community College, Brentwood, NY
Northern Region Top of Page
Conflict Resolution
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict, differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 2/18/2010; 9:00 AM - 4:00 PM
Registration Deadline: 2/11/2010
Location: North Country Community College, Saranac Lake NY
Professional Writing: Composition
This workshop provides an overview of essential writing skills that
include developing and organizing ideas, choosing a focus for writing,
and using appropriate language for the audience. Participants will
focus on writing skills within the context of the larger writing process,
approaching a writing task from pre-writing through revisions. Writing
tone, style, and technique will also be addressed.
Date/Time: 2/22/2010; 9:00 AM- 4:00 PM
Registration Deadline: 2/15/2010
Location: Adirondack Community College, Queensbury, NY
Professional Writing: Reports
This workshop focuses on the role of business reports, how to structure and organize a report, and the purpose and design of status and progress reports. Participants will learn the proper construction and utilization of business charts, graphs, tables, and graphics.
Date/Time: 3/17/10; 9:00 AM - 4:00 PM
Registration Deadline: 3/10/2010
Location: Adirondack Community College, Queensbury, NY
Western Region Top of Page
Professional Writing: Composition
This workshop provides an overview of essential writing skills that include developing and organizing ideas, choosing a focus for writing, and using appropriate language for the audience. Participants will focus on writing skills within the context of the larger writing process, approaching a writing task from pre-writing through revisions. Writing tone, style, and technique will also be addressed.
Date/Time: 2/16/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/9/2010
Location: Canisius College, Amherst, NY
Communication Skills for Inspectors and Investigators
In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing conflict. The workshop provides practical tools and techniques for inspectors and investigators for conflict management and dispute resolution. Topics include conflict theory, individual styles for resolving conflict,
differentiating between positions and interests, and determining how differences impact communication. The focus is upon making the participants more effective problem solvers.
Date/Time: 2/23/2010; 9:00 AM – 4:00 PM
Registration Deadline: 2/16/2010
Location: Canisius College, Amherst, NY
Investigative Interviewing
This workshop examines techniques for interviewing subjects for purposes of fact-finding and obtaining information about compliance, fraud, and abuse. It is designed for individuals who testify in administrative hearings or other proceedings. Topics include discussion of legal parameters, strategies for handling reluctant and hostile interviewees, and the importance of accurate field notes. The workshop focuses on interviewing external witnesses involved in underlying cases. Scenarios such as interviewing an office worker in a Medicaid Fraud investigation or the school nurse in a child abuse case will be included.
Date/Time: 3/9/10; 9:00 AM - 4:00 PM
Registration Deadline: 3/2/2010
Location: Canisius College, Amherst, NY
Professional Writing: Reports
This workshop focuses on the role of business reports, how to structure and organize a report, and the purpose and design of status and progress reports. Participants will learn the proper construction and utilization of business charts, graphs, tables, and graphics.
Date/Time: 4/8/2010; 9:00 AM – 4:00 PM
Registration Deadline: 4/1/2010
Location: Canisius College, Amherst, NY
Ethical Considerations for Administrative Law Judges
This workshop explores the unique dynamics and ethical issues found in administrative hearings. Sources of ethical guidelines, including the Lawyers Code of Professional Responsibility, will be discussed. Upon successful completion of this workshop, six (6) Continuing Legal Education (CLE) credits in Ethics will be awarded.
Date/Time: 5/18/2010; 9:00 AM - 4:00 PM
Location: Cornell Cooperative Extension, Rochester NY
Registration Deadline: 5/11/2010